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Returns and Refunds


Paul hopes that you will love your item so much so you would not need to read the below policy. However, you can return the item within 14 days after receiving date if:



Item is faulty – should not happen, every watch is checked by Paul individually. However if this does happen – Paul will certainly give all your money back.


Item is broken because of Royal Mail fault. Not to worry, we will sort out this quickly as every single parcel is insured, so you will need to fill out short report and we will give you full refund or will send you a new item!


You decided you do not like the item – it is fine. People do change their mind, maybe it was a surprise to you husband and you realised he did not deserve such a present yet. Happens… Paul will happily take your item back within 14 days of you receiving the item.


Returns are not accepted for personalised items, except if it comes broken or faulty. This is what the law says.


So in general and in simple words,  by the EU law and by Paul Ven law: You have 14 days, after receiving the item to notify Paul Ven of your intention to return an item. Then you have 14 days more to ensure Paul Ven receives the item back. 




How to return the item?


Please inform Paul by using return form or info@paulven.co.uk. Please provide Paul with your name surname, purchase details (order number, order date, reason for return). Paul will send you the return address and you just need to post the item back. Returns postage charges are paid by buyer, as Paul already pays to post item to you (he is not a rich man, invests everything in his shop). Item must come in same condition as posted: with not damaged retail box, manual/authentity card and, of course, brand new item as it was posted to you. After quick inspection Paul will return the money or will offer alternative (whatever you prefer).

  • Master Card
  • PayPal
  • Visa