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Warranty


Paul Ven is committing to warrant your item for a period of 1 year (12 months) after the date of purchase.


Paul Ven items have been manufactured and tested by highest quality standards. 1 year warranty covers the defects in material and workmanship in Paul Ven items. This warranty extends to the original purchaser only and is not transferable. Paul Ven item is covered under warranty if only purchased from paulven.co.uk website, official etsy store or authorized retailer or authorized re-seller.


What is covered: Paul Ven warrants items against defects in material or workmanship as follows:


Paul Ven will replace at no charge for parts only or, at its option, replace the product or part of the product that proves defective because of improper workmanship and/or material under normal circumstances of use and maintenance. Warranty does not cover the strap or case if item was worn. 

If Paul Ven is unable to provide a replacement and/or repair is not practical and cannot be made in a timely fashion, Paul Ven will refund the purchase price in exchange for the return product.

The warranty cover period is 12 months after the date of purchase.

Warranty does not cover postage expenses, hence the post cost for return item must be paid by the buyer.


What warranty does not cover: 


·        Conditions, malfunctioning or damage not resulting from defects in material or workmanship. 
Battery.
Conditions, malfunctioning or damage resulting from normal wear and tear, improper installation/improper use or improper maintenance, misuse, abuse, negligence, accident or alteration, this includes cracks on the cases or glasses, scratches, straps. 
Accessories connected to Paul Ven wood watch that are not manufactured by Paul Ven.
Paul Ven warranty is void if a product returned with removed, damaged or tampered labels or any alterations are made.


How to make a claim?


Just simple use our return form or email us using information provided under contact us page. Please provide your order ID, name surname, date of purchase and short description of an issue. 

 

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